Frequently Asked Questions
Everything you need to know about our dental instruments and shipping services.
What is the warranty on DoWell dental instruments?
All DoWell dental instruments are backed by a lifetime warranty against defects in materials and workmanship. We are committed to providing high-quality tools that meet the rigorous standards of professional dental practices.
How long does shipping take for domestic orders?
Orders are typically processed within 24 hours. Standard domestic shipping usually takes 3 to 5 business days, while expedited shipping options are available at checkout for urgent requirements.
Do you offer international shipping?
Yes, we ship our dental products globally. International shipping rates and delivery times vary by destination and are calculated at the time of checkout.
What is your return policy for unused instruments?
We offer a 30-day return policy for all unused and unopened items in their original packaging. Please contact our support team to obtain a Return Merchandise Authorization (RMA) number before sending your items back.
Are your products FDA approved?
Yes, DoWell Dental Products, Inc. is an FDA-registered facility, and all our surgical and diagnostic instruments comply with strict regulatory standards for safety and efficacy.
Can I request a custom instrument or bulk pricing?
Absolutely. We provide specialized pricing for bulk orders and dental schools. For custom instrument inquiries, please reach out to our sales department with your specific requirements.